» Cars & Transport » Complaint / review: Riverbend Movers - Overcharging and abysmal customer service | #10662

Riverbend Movers
Overcharging and abysmal customer service

I had arranged for a piano to be picked up and delivered about half an hour out of town as well as a dining room suite which RB Movers had in storage. This was for my daughter. I told Wayne that I needed to know what time so that people could be home.

He agreed to call me thew day before the pickup. THIS DID NOT HAPPEN.

I called the office # at 10:00PM to leave a voice mail that as I had not heard from him I had planned to run an errand next morning and that we would talk. at ten in the morning. When I arrived home at 9:30 his moving van was there. I said that nothing had been arranged yet and we would need to rebook. Then I was advised that I would have to pay for 3 people for 4 hours because they had messed up. The owner screamed at me, said he couldn't talk, claimed everything was my fault and then agreed to pay for the actual time required for the delivery. He had my Visa # and I did not trust him because I had the feeling he would put through whatever amount he felt like. After that he demanded cash in advance before the piano and dining room suite could be delivered. He said he was giving me a bargain at & hours. He said he was losing money on this (even though it was hid disorganization) and he would not give me any more breaks. He claimed he "was doing it my way, but wouldn't kiss my ass". I have never heard such rude comments from a supposed business operator.

I was shaking after this and had my son pay by cash. This man claimed it would take an hour and 45 minutes to unload the 2 items and that the piano took 45 minutes to load. I was there and it took 15 minutes. I frankly was afraid of this jerk. Please also note that he charges a minimum of 4 hours because he does not have regular staff but hires piecemeal and must pay temporary employees 4 hours minimum so even if he had a reasonable rate per hour you MUST pay for 4 because he does not know how to run a business.

This man and his business are incompetent, rude and abusive. If you hire them this is what you'll get.


Company: Riverbend Movers

Country: Canada   Province: Manitoba   City: Winnipeg

Category: Cars & Transport


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