On March 2010, I purchased a French CD Program for my son. I talked with one of the Natively Service workers to send it to me promptly. After they confirmed my payment on phone, they kept insisting on buying an additional product with it, but I refused because I just want to try out one product. When I said that, they agreed and after waiting even for months, they still hadn't exported it. I am still waiting and becoming impatient; I don't understand what's going on. Are they just unwary of the problem or are they trying to rip us off? Please send my package A.S.A.P or refund my money back. I hope we will come to a solution.