April 6, 2011; 11:10 am. Waited in drive through line at TH, ordered a coffee and toasted C&R bagel with butter. Moved to the window, paid, received correct change, received correct coffee, was told the bagel would be another minute. Waited three minutes (was watching the dashboard clock). Two female staff members were busy talking behind the drive through window. One would enter a purchase into the till, then turn around and talk; the game being to do what you needed to do quickly, then chat with your co worker.. A third female co -worked joined them, then a fourth showed up at the window and laid a bagel on the counter, and said plainly "Toased C&R bagel with butter" then stood and joined the conversation with the other three. After another minute and a growing lineup behind me, I drove away without the bagel.
Now, I don't care about who the people are, or way they come from, but I do wish they would grasp the idea of efficiench and customer service. It was apparent that the staff I saw were more interested in socializing then serving. There was a line up inside the location, and an even bigger one in the drive through once this was all done. When I initially pulled up to the window, there was one (1) vehicle behind me, when I left there was several cars behind me, and, several more lined up in the parking lot.