I also ordered the "free" sample of Acai Berry and Life Cleanse from Viv3 Labs. I have never ordered from ads like theirs before, but it "looked" like a Canadian company from the ad (certainly nothing indicated the product was coming all the way from Scotland!!). The ad claimed that if you canceled within 15 days, you would not receive any further product. Fine, but it took longer than 15 days for me to receive the first sample (even longer for the second bottle). After having to pay almost $10 duty on the "free" sample, I went to the website, followed the links, and canceled the same day I first received it. Imagine my frustration when my Visa bill arrives with not one, but TWO charges for $140.30 Can. Apparently, because the sample order was not canceled within 15 days of ordering it, the company then charges you for the "FREE" sample. Outrageous!!!
It gets even worse - after emailing them again and requesting a refund, nothing happens. Then I get my next Visa bill and there is another charge for over $140 CAN. I finally called them today, and they claim that I couldn't cancel by email, that I had to call them. Then why was there a link on their website to cancel? I noticed their website has since changed. I asked them again about a refund and all they said was that someone would correspond with me by email to discuss my request -- doesn't sound very encouraging.
I wish I had never ordered anything from them in the first place -- I encourage others to stay away from this company!!!
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