Canada-Complaints.com » Business & Finance » Complaint / review: Easyhomes - Lack of communication & extremely rude behavio | #8733

Easyhomes
Lack of communication & extremely rude behavio

I made a purchase through these guys. They failed to mention the only way for me to make my payments was by money order shipped through the greyhound or by mail. So I was signed to a contract now I had no choice but to send the payments the way they wanted or I would be out that much more money. I did ask in writing if I could make the payments with my credit card I never received a response. So of course the payments were late consistantly due to the length of time for it to arrive at their store.

After a few months of this going on they tell me I have to send it through Greyhound. I informed Matt or whatever his name was that I'm not going to pay an additional $20 per payment when I can pay .50 for a stamp. I felt because this was how they wanted it to be done and were giving me no other alternatives so I would continue to mail it.

They finally decided to let me know to send it COD. That I could have been doing that all along.

I was called away to another province and was expecting to be there for a couple of months. I informed them of where I was and gave my contact information. I kept the furniture at my home as I was told I could not remove it or I would be charged with theft. So I started making my payments in the province I was in BY CREDIT CARD over the phone.

In the meantime they are leaving yellow sticky notes plastered all over my door. With comments on them stating *We know you're in there* *You can't hide*, etc... plus they're phoning almost 15 times a day. My answering machine was full daily just from these guys. I was out of town which they knew!! My son looking after my house gathered them up and kept the nice little pile of about 30 of these things on my table for me to see when I got home.

When I spoke with them about these notes and calls of course they denied it then came up with some story I apparently told them about my vehicle breaking down and that I was stranded somewhere. My vehicle which they recognized and walked past numerous times to leave sticky notes was parked in my driveway while I was out of town. Plus they had the phone numbers to where I was staying as well as my cell phone number.

Anyway I leave town again. This time I asked to transfer my account to where I was going to be to save the hassle. They told me no problem. So I ask can I bring the furniture here now. The girl tells me she needs to ask her manager but never gets back to me. I find out a couple of weeks later when my payment is due they never did transfer that account like they had informed me they did. So I guess that's why the girl never got back to me about moving the furniture.

So today I'm still sitting here in Alberta. I go out for a bit this morning only to come home to my 16yr old son telling me he received a call from the store in Regina. When he told them I wasn't in the girl on the phone asked him if he rehearsed that before he answered the phone made a few other rude remarks then hung up on him.

That was the last straw. I called their 1.866.823.3279 number. Spoke to a person told him everything that has been going on. He told me he would have their district manager call me. That was fine she calls me, she's just as bad if not worse. She refused to even listen. When I tried to speak or say a word she spoke over me. Then she pipes up with *then buy it out today and then we'll be done with you*. I think she forgot there is a reason people are making payments and not *buying out*. But sadly that is how they resolve anything.

Date:

Company: Easyhomes

Country: Canada   Province: Saskatchewan   City: Regina

Category: Business & Finance

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