After their defective terminal finally went down (it was buggy and used to begin with). I was told I could pay almost $50 to have quick service, or next day for free. Nobody showed up the next day by 3pm. I called customer service who didn't seem to care much. She said, I guess I'll have to call the tech.By 5pm, I called them again, to tell them we'd be closing our account. They told me the tech would be here between 9, and 11 the next day 11am, nobody here. Called again. I was told he'd be here within 30 minutes.
Strange how these creeps can try to charge you $50 for reasonable service, or your business can wait in the wings for three days until some joker shows up with his new unit.
Imagine if your cell phone company tried to charge you for support calls instead of supplying an 866 number. This is why Moneris is doomed to fail -- one of the many reasons I'm sure... and I won't be hanging around to find out... oh, they also charge you an additional 2.5% on your merchant statement if you don't close your batch every two days... a money grab... like these brokers actually perform a service, and deserve these outrageous fees.
Let's just say there is a lot of competition out there, Sterling, Global, among many others, better, and newer... steer far away from Moneris -- I just hope I'm not locked into a three year contract like I've read other people are...
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