I would like to share tha problems i went through with moneris, ...if you ever think to go woth this company that means you havn't done enough search or you are new in bussiness, ...the customer service here is pretty much banging your head against the wall, ...i been with moneris for one year, ...they were charging me 1.85% on mastercard and visa and the 1.0% for the non qulified cards way higher then any other company, ... they told to begin with that we can negotiate the rates after one year so i start doing my reasearch so i could get better rates from moneris, ...i got better rates from the other companies and then i called moneris they put me throu to a manager that was just reducing the rates to 1.8% on the m/c and visa, ...i told her that other companies are offering 1.69% she just wouldn't listen to me and start to argue with me, ...whenever i wanted to say someting she would start SHOUTING DON'T CUT ME OFF, ..DON'T CUT ME OFF, ...i was realy surprised that i am the customer and she is shouting at me, ...when i realy saw that i can't get through her and she is upset because i told her that other companies offer better rates, ...i gave up, ...but then i thought i should get my money back that moneris has been holding for a year in the amount of 30, 000 dollars because we are in furniture bussiness witch is considred high risk, ...they told us that they will hold the money for 1 complete year to begin with, ...when we asked for the money back now, ...they manager was so rude she said i won't give you your money back i am going to hold it for another year, ..i said how come she goes the contract says that we will review it after one year, ...i just asked her so that can go for 10 years she said IF YOU THINK THAT WAY... SURE .i asked her that would they refund my money if i cancle my account she said she won't for another three months after the cancelation.
BUT THIS IS NOT THE END OF THE STORY, ...i had a customer that bought somthing today and told me that the colour might not work so they put the whole tansaction on visa,
so it didn't work for them i was told by moenris to do purchase correction if it is a same day refund, ...so i was trying to do the purchase correction and machine wouldn't excet, ..i didn't want to pay the charges without any reason so i called moneris, ...the girl on the phone told me that this particular machine that we have in our store doen't do purchase correction she told me to do the refund and give me take off terminal charges for the month of nov i said that i just want the charges to be refunded back, ...so i asked her to get a somebody that could do it on our account, ...she got the manager TONY WOOD on line he kept on telling me that he would wave the terminal charges for the month of nov i said we might not be with you guys in nov, ...i asked heim to reurn the charges he admitted few times through the conversation that this machine doen't do that, ...but he will only refund the terminal chrges i asked him it wasn't my mistake it is your machine, ...he just won't listen, ...i couldn't believe that a problem that was caused by moneris i am paying the charges for it, ...even after spending 15- 20 min with him on the phone he just won't refund the charges... IF THERE IS ANYONE THAT COULD TELL ME THAT A SIMPLE MATTER CAN BE MADE WORST BY A WORST CUSTMOER SERVICE, ...I WILL NEVER EVEN SUGGEST ANYBODY TO GO WITH MONERIS, ...WHEREEVER I GO NOW IF I SEE MONERIS MACHINE I HAVE STARTED TO TALK TO BUSSINESMEN TO TRY OTHER COMPANIES, ...LETS SEE HOW FAR THE 25.00 DOLLAR CHARGE TAKES THIS COMPANY.
0 comments