I contacted a representative Gent Gragjevi in Nov 2010 to set up a POS terminal for my new business. According to our phone conversation, I agreed to pay $100 for shipping the terminal to me (which is not indicated in the contract), and he promised I can cancel the account without penalty ANYTIME. But later he sent me an email indicated he can only cancel my account within 2 months, I did not pay attention to what he said because I was so busy for my new business and also trusted what he promised on the phone.
Unfortunately, I decided to close my business in March 2011 because the business was not good enough to survive. And then I contacted Gent to ask him to honor his promise, what he said was that he was no longer with my account because it already passed 2 months, and the new representative said that I have to pay $500 to cancel my account early. I was shocked and angry because I felt I was fooled by this "nice" gentleman Genti. I did carefully review all agreements I signed with Gent, and do not see any "Early Cancellation Fee" on Schedule A and also do not see any "electronic set-up" fee $100 that I was charged in Dec 2010. And I am 100% sure Gent promised me on the phone he can cancel my account anytime (not only 2 months) if my business discontinue. I absolutely do not mind to pay $500 but I just feel I was fooled by this "nice" gentleman Gent.
$600 for 4.5 month for a POS terminal is ridiculous. And I won't mind to spend more time and funds to be treated fairly.
Senior Account Executive
Global Payments Canada
Head Office 3381 Steeles Ave E, Suite 200Toronto, ON M2H 3S7
Email: [email protected]
Direct: (416) 847-4570
Tel: (800) 610-1822 Ext. 74570
Fax: (800) 608-8595 or (416) 847-4330