Complaint / review / scam report
Merchant Payments
Cedit Card processing

In March of 2007 I sunk my life savings into a retail storefront that was within an industry that I had spent many years. I was never so proud of my own accomplishments.

In June of 2008 I became victim of the telemarketing scam of lower payment processing on merchant debit and credit card processing. The company that I had been originally approached by was called CARDEX, now known as Pivotal Payments. I was promised lower rates than I was currently paying with my current processing company. For the next 2 years I would incur a barrage of hidden fees and mass increases on payment processing.

I have switched effective Aug 1st, 2010 from Cardex/Pivotal Payments/Global Payments too much more reasonable merchant payment provider. On August 1st, 2010 I notified my Bank Branch of the change and of the stop payment to Cardex/Pivotal Payments/Global Payments on my account. I cancelled my contract with Cardex/Pivotal Payments/Global Payments under the pretence of the Finance minister’s new “code of conduct” policy released on April 18th, 2010, and put into effect

August 16th, 2010.

On August 16th, 2010 I notified Cardex/Pivotal Payments/Global Payments that Cardex/Pivotal Payments/Global Payments no longer had authorization to debit my account. On Sept 7th, 2010 Cardex/Pivotal Payments/Global Payments withdrew over $3, 300.00, from my Bank account that they were strictly informed that they were to have NO FURTHER ACCESS. My bank manager agreed and my bank manager reversed the withdrawal immediately.

Most if not all merchant Cedit Card processing firms accept a early termination fee of as low as $195.00, on average of $300.00 and as high as $500.00, not Pivotal Payments! I now take a barrage of daily harassing calls from Pivotal Payments Collections department.

My latest obstacle has now become the equipment leasing company that Pivotal Payments use called; LFG. I was sold a Hypercom T4210 on a recommendation made by CARDEX (Jesse Schwartz) The Unit was to work over the Internet via TCP/IP base. It worked maybe one year, and then became almost a strict dial up machine, as it could not hold a “net” connection. The silver numeric coating on the number buttons started flaking off in less than a year. The numeric pad that I keyed in amounts was also the pad that clients would use to key in their PIN. Nearly every time I would pass the machine to the client it would power down and re boot. I would physically have to go to the “other” side of the counter and instruct the client to NOT MOVE the machine and then process their payment. The unit finally powered down for the final time and upon rebooting it just showed an error code and appears to have had it’s memory wiped clean, and is no longer functional, and then would no longer even power up. Just a dead machine.

Every time I contacted Pivotal about the issues they said it is not their problem, but they could have a service technician there to look at it within a few days at a totally astronomical price.

Thus far I have made 25 payments of $34.99 equaling roughly a total of $875.00. LFG is requesting in excess of $1500.00 for the early termination of the NON-Cancelable lease on a terminal that usually sells new for approximately $400.00.

I have put a stop payment on LGF and have had the monies they have debited from my account reversed. LFG has contacted me and requested absurd amounts of money due to me canceling their NON-Cancelable lease. Even if I ship them back they’re broken down POS terminal the credit that LGF would be willing to give me is nominal.

They are threatening me with legal action that would result in them seizing my assets and ruining my credit check.
Author: Contact with Author

Offender: Merchant Payments

Country: Canada   Province: Québec   City: Montreal
Site: pivotalpayments.com

Category: Business & Finance

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