In Febuary 2006 we were contacted by Hossien Quannadan form Cardex Corporation, Montreal offering us 2.3% for transactions with there machine. We specified that we required an IP point of sale machine only. He assured us that it was definatly an IP machine. We agreed to sign a contract with them commencing on April 1st. 2006.
When the machine arrived by courier on the 26th March we discovered that it was not an IP machine but a dial out. We called Hossien immediatly and told him we were cancelling the agreement and sending the machine back. He asked us to wait while he contacted his superviser and assured us that he would send us an IP Machine. No Machine arrived and we went ahead and sent the machine back to Cardex towards the end of April 2006.
We discovered that Global Payments Canada Inc. were taking payments from our Bank Account. We contacted them to inform them that we had cancelled the account and returned the equippment. We received a letter back from Global payments stating that they had closed our account dated July 6th 2006. Signed Tammy Smith, Customer Care. 443 394 2458.
In November 2006 one of the representatives called to say that a refund would be made in december 2006 but we never received anything.
In November 2007 upon scutinizing our bank account we realized that LFG leasing company had been taking payments of $44.66 every month from April 2006.
We immediatly contacted our bank and changed our account to put a stop to this. We are now receiving up to 10 calls a day harrassing us for the payment for our leased equippment.
We contacted Cardex to inform them that there had been an error and that we had already sent back there equippment but they are refusing to accept responsability and according to there records we did not send back the machine until 2007 and therefore it was to late to cancel the lease agreement
They are now threatening us with legal action
Clifford
Toronto, Ontario
Canada
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