My son was a loyal PC customer for over 4 1/2 years, and they continually gave him loyal customer benefits every other month, as well as free PC points. But then, one day he wanted to close his account and swith to TD Canada Trust. I asked him why, and he said that he wanted to buy a MacBook Pro (his money=his choice), ( see at PC, minors are limited to a withdrawl of $100 per day, and at that rate, it would take forever to get enough money out) and then we went to the PC Pavillion and asked to close the account, and get a money order/bank draft/cheque and the customer service lady (though she was nice) there had no autority on the matter, so she had to use one of the eight phones on site and call PC headquarters.
This is how PC always functions, the people there can't even open an account without permission/instructions from PC headquarters.
Anyways, after an hour on the phone, the lady gives the phone to me and the guy on the phone tells me that for a bank draft, it will be $45.00, and it will take 4-5 WEEKS for it to be mailed to us. I explained that my son is only 11, and all his money is from christmas, and birthday presents, and that taking money from a child is immoral, unethical, and just plain rude.
ONE MORE HOUR LATER
I ask for a manager over the phone, and he puts me on hold for a couple minutes. When the manager comes on the phone, he says that we can just use an emoneyorder, and email it to my son (as long as he has an email account), I ask if there is a charge for this, and he tells me that it is $1.50 each and each email can only "hold" $1000.00. Hmm, well if he has $3000.00 and each one is $1.50, it will come to $4.50, and I volunteer to pay that portion.
PC, why didn't you just list that option at the START of the call???