I am a company reviewer. I mystery shop different companies to share my experiences about customer service with other consumers. My experience with The Cash Store was the worst I've experienced. I went in to take a $100 loan and the total cost to pay back was close to $150 dollars!!! Part of this expense was the card that the funds was loaded to (even the name of the business was misleading). The attendant neglected to inform me that I had an option to use a debit card that cost $8 as opposed to the almost $20 for the mastercard not to mention the card company's fees (a monthly fee for the mastercard they also didn't tell me about) Then when I went to the bank machine with the card the card wouldn't work so I had to go all the way back to the store to find out what went wrong. When I was phoned the day before my loan was due for a 'reminder' they called my work number! Then when I said I was working late the lady I was speaking to became hostile. When paying there was a charge to use the debit machine. I later interviewed a woman who worked with them who said that the reason for this is because the employees get bonuses based on what they are able to collect making it a cutthroat atmosphere. She said that they pay close to minimum wage which is almost criminal considering the amount they are charging. I know that I warn all of my family and friends about dealing with them. I also found it almost comedic that there is a poster in their office stating that the company values were HONESTY and INTEGRITY! That is the farthest thing from the truth. Please tell everyone you know to boycott this organization. They are vultures sucking money from people with financial hardship by gouging them even further. You have been warned.
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