I contacted the owner, subsequently, by e to discuss the matter and he chose not to reply.
I purchased a bracelet for my wife and the wires unraveled. I brought it back and they repaired it at no cost but acknowledged that it was the artist's work which was less than ideal. Some time later, the same issue arose and I brought the product back. They would not address it and offered as an explanation that their records were unavailable and the manufacturer was not evident to them. The dragged the whole episode out to a point where I lost interest. I contacted the owner, subsequently, by e mail to discuss the matter and he chose not to reply.
I will not be purchasing from them, again. Customer service should complement product offerings but in their case, they fall flat with the former.