I have paid a monthly "service" fee to this company for years. Yesterday I called about our AC and was told by their rep in the Philippines that someone could be at my house the next day somewhere between 1PM and 5PM... that means 5PM. I am expected to not only to pay these crooks a ...
Regarding my complaint of 26 May 10. I noticed that most of the complainants never post results of their complaints. I would like to say thank you to Kim at Reliance Customer Service. Kim called me and reviewed the situation. Once misunderstandings were cleared up, the situation was resolved to my ...
So my hot water tank broke down today and I tried lighting up the pilot to see if I could get it up and running without having to call for service. That didn't work so I called Reliance and requested service. I got told that they can't provide service until the next day. Me and my family are ...
I am based out of Windsor, Ontario and I am sending this message to escalate an issue that I encountered with Reliance's Service department on Friday June 18, 2010. In late May, I signed up for the Comfort Protection Plan via telephone and scheduled a service visit for June 18 between 1pm and 5pm. ...
Two weeks before I put an offer on a house, I called Reliance to inquire about their furnace rentals since the house I was looking at had a rental already installed. I was told that they couldn't discuss the furnace nor options (removal/buyout/monthly rate) but I was to call once I was in the house ...
Well I have been dealing with reliance for almost two years over this matter! I purchased top of the line high efficiency air and furnace for my home and going with a company i thought i could trust. BIG MISTAKE! Not only did they destroy my basement but the installers were cussing and rude because ...