I ordered about $500 (U.S.) worth of Denby dishes from Caplan-Duval in November of 2008. As expected, my credit card was billed in full for the order. After waiting about a month for my order I sent an email asking when I could expect to receive my order and got no response. After two months I ...
In February 2009 I ordered an item and had not recieved it a full month later. I called to cancel the order and like other posters here, was told they could cancel my order but that only a "Jeff" could authorize a refund. I followed up with TWO emails to this apparently non-existant ...
In November 2008, I purchased $433.25 worth of Port Merion dishes from Caplan Duval. After one month I received only a portion of my order. I made several phone calls to the company and I then received another small portion of my order in January 2009. I have made many more phone calls and sent ...
I have just finished sending yet another email to this company about an order I had placed on August 8th 2008 for US$205.58 worth of Denby and have still not received. I wasn't overly worried when it didn't arrive after 6-8 weeks as I had ordered a Staub cocotte from them earlier in the year and it ...
My company purchased Denby dishes from Caplan Duval that cost over $3000.00 in January 2009. After a month and still not receiving the dishes, I called to enquire about them. I was told that they were on back-order and would hopefully be in soon. When I told my boss this information, I was told to ...