Complaint / review / scam report
Cogeco Cable
Incompetent loading of on demand content

I have always been disappointed with Cogeco since moving here from Toronto. I am appalled at how poor their service is and how behind in technology they are compared to Rogers in neighbouring areas.

Today I am posing to specifically complain about their total incompetence in simply loading content for their TMN On Demand service. Content that TMN sends directly to them. How difficult can it be to check dates and load movies?

I have already spent WEEKS talking to cogeco regarding this and still the problem persists. There are many on demand movies that NEVER appear on my list, or they appear WEEKS late only to get taken off within days. There are several films I never have the opportunity to watch because of this problem. Movies that I should have access to since I am paying for TMN every single month!

In addition many new episodes of some series appear late - not just a day but sometimes up to five days! This decline in functionality is extremely frustrating! I was told by Cogeco that they were fixing this problem two weeks ago and it still persists today. I check on the TMN On Demand website for movies that should be available for the CURRENT week to make sure my list is up to date with the one I have and since I've started doing this, it never matches up completely. The reps at Cogeco are unhelpful, assuming I don't know how to use their simple menuing system or suggesting that I am not looking up the correct week on the TMN website (which I am, I always DOUBLE check and for some movies that I had been looking forwarding to watching I check more than once a week to see if it has appeared).

I'm beginning to wonder if the cost and time spent on phone calls is worth the minimal service and massive frustration. I am seriously considering other alternatives and I suggest if any of you have other reasonable alternatives to Cogeco available that you think seriously about them!
Author: Contact with Author

Offender: Cogeco Cable

Country: Canada   Province: Ontario   City: Oakville

Category: TV & Radio


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