» TV & Radio » Complaint / review: - Very poor quality and very poor service | #5740
Very poor quality and very poor service

I ordered two sets of DVDs from this company for complete tv series that have not been released by the companies that produced the original series. Before ordering, I sent inquiries to the website and was assured that the disks would be of excellent quality. I therefore sent an order which cost over $ 200.00 for the two series and had to, naturally pay up front. First it took over one month for the dvds to be received. Then as I was playing them, I ran into problems with almost every disk. One of the series had no index and episodes just ran into each other on each disk so that it was not possible to tell which episode was which. Also, almost every disk would stop part-way through and I was unable to play the remainder of the disk. Also, while I was told that these would be professionally made DVDs, it turned out that they were just episodes taped off the tv. The quality of those episodes which I could watch was very poor.

I complained many many many times by e-mail. Most of my e-mails went unanswered. When they did finally answer, they asked for the exact disks which had the problems and then promised to replace them. Ultimately, I received some new disks for one of the series. However, they sent many that I had not requested and one which I had requested was never replaced. No replacements were ever received for the other series.

I have been sending e-mails about twice per month for four months but mostly, I have been ignored. I have certainly not received what I promised or what I paid for. I have also requested my money back but that, too, has been ignored.



Country: Canada

Category: TV & Radio


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