Canada-Complaints.com » TV & Radio » Complaint / review: Sirius - Sirus Scam | #4394

Sirius
Sirus Scam

(DD/MM/YYYY) 31/08/2010 I subscribed to sirius canada for three months, As I spoke with the representive, it was only a ''test'' to see if I like their radio, so, there was no more charges to me.

December 1 2010, the subscription Is suposed to end and my radio got thieved about 1 week or 15 days before the end.

I never cared about the subscription even if I don't have no more radio because it's suposed to end december 1st.

Then, june 28 2011, after a stupid canada post strike of one month, I received my june's Visa bill and, SUPRISE! Sirius charged me 58.30$ 02/06/2011 for 3 months renewal!

I call sirius, they first tells me that their computers are off-service for 2 hours.

So, I called them back 2 hours later.

We start talking about the problem thinking it would be because of the stolen radio but, the reprensentive tells me that no one could have renew my subscription back without the 4 last numbers of my credit card.

So, we start lookin' with my informations in his computer what's the problem and he tells me I never stopped the subscription and it renewed automatically december 1st.

So I started complaining that it was not the final arrangement we had and that this is unacceptable, but he tells me that I received a letter at each renewal plus an email. But I never received them!

I tell him that I received nothing and he says that I lie and that I received everything.

At this point, I ask to talk to a letter and email representive to see what's wrong with their systems, He promptly said no I can't and that is not a departement that I can speak with.

It end that, he offered me 3 months subscription free and a free radio. I declined and told him i'm not going to let them scam me.

To follow...

Date:

Company: Sirius

Country: Canada   Province: Québec

Category: TV & Radio

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