Complaint / review / scam report
Royal Holiday

While we were on vacation in December 2008 (November 28th to December 5th) in

Cozumel my wife and I were approached to visit a resort and get a free lunch in exchange

to visit the resort with the pretence that the resort was just rebuilt after the hurricane and

they wanted tourists to rediscover it. So we went.

What we got there was a sale pitch for a "holiday membership" with which we could

travel the world for the next 30 years with our travel cost fixed (not getting higher year

after year). After three hours of talks where the offers seemed always better and better,

we signed... The worst mistake ever.

Almost immediately that same night we started to have second thoughts but we decided

to sleep on it. Before leaving Cozumel, the day after, WE CALL THEIR HELP-DESK FROM THE AIRPORT AND TOLD THEM WE WANTED TO CANCEL. But they told us they could not do it yet because the contract had not been processed yet and was not in the system. They told us to call back when we were back home.

So the next Monday I called back and still the contract was not in the system. I sent them an

e-mail, as follows :

&&&- Forwarded message &&&-

From: Jean-Pierre

Date: Mon, Dec 8, 2008 at 3:28 PM

Subject: Membership cancelation

To: [email protected]

Hello, as I've stated on the phone I would like to cancel my membership with you. I know

my contract is still not on file but please notify me when it is so we can proceed with the


Member # 669254.

I tried calling again during that week and the week after and finally I did receive an email

on December 20th sending us our password to access the site, stating that we had

requested it! I replied to the email and called the helpdesk and they told us that they can't

cancel our membership because we were passed the 5 days cool-off period!!!

During the Christmas holidays we were not able to contact anyone and then in January

someone in Finance (Nancy d'Argence) contacted us to welcome us to the club. I told her

I wanted to cancel my membership but she told me she could not do anything for us


She then said that the only thing we could do was to resell our membership. AND WHEN

WE BOUGHT THE MEMBERSHIP I SPECIFICALLY ASKED IF IT WAS RESALABLE AND THEY TOLD US THAT THEY SOLD EASILY, QUICKLY AND FOR A PROFIT. So she gave our names to their sales department which in turn gave them to a broker in the States (Global Resort Services), which contacted us. I talked to the broker and they told us that we could get 29 000$US for our membership! Wow, we're even making a profit. We had to pay 600$US for the account and the publicity they would put out.

I called the broker about once a month but nothing was happening. So in April I started to

do more researches on the Internet and realized that there were a lot of people in the same

situation as I was and moreover the only information I GOT ON PEOPLE THAT HAD BEEN ABLE TO RESELL THEIR MEMBERSHIP WAS FOR ABOUT 10% OF THE PRICE!

On April I started writing my story on different websites specializing in scams and

fraud and copied Royal Holiday with the information. We received an email from Royal Holiday stating that they had received our complaint and it was forwarded to a supervisor.

I started from this moment to talk to Octavio on a regular basis and exchanging emails.

But although Mr. Robles was telling me day after days that he would be presenting my

case to the board of directors, I still haven’t had any news (I understand that the offices

were closed 3 business days due to the flu pandemic). And for the last 2 weeks I am not

able to reach Mr. Robles and he is not returning my calls.

This is the reality: you have to pay an annual fee (465$US now) that can and will go up

With the years; you still have to pay for your food, which will go up; and finally you

Reserve based on a point-basis, so today with 30 000 points I can get 2 weeks, but in 2

years it could cost me 40 000 points. Plus they told us that we could easily resale our

membership for a profit, which is false. And finally they told us we had 5 days to cancel

but we got the turn-around with their helpdesk until it was too late.

Jean P.
Author: Contact with Author

Offender: Royal Holiday

Country: Canada   Province: Ontario

Category: Traveling & Tourism


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