Complaint / review / scam report
HotWire
Hotmail did not proivide the service I paid fo

Join the campaingn: DO NOT USE HOTWIRE!!!

Hotwire takes advantage of people.

Hotwire left me on my own after a completely irresponsible action of one of their hotel partners (OAK PLANTATION RESORT, Kissimmee FL). I was refused of the hotel room I had paid for in advance to Hotwire. I was left without any accommodation at 2:00 am in a city unknown to me. I was forced to look for hotels at 2:00 am in a place that was all booked up because of the irresponsible actions of OAK PLANTATION RESORT and because HOTWIRE did not assist me on getting an alternative place. I lost all morning and part of the afternoon recovering from a nightmare my family and I will never forget. I had to pay from my pocket for another hotel and after sending countless emails and making even more phone calls HOTWIRE agreed to pay only for the money that I had to put from my pocket, not without a catch: I have to wait for up to 60 days to get it. In compensation HOTWIRE offered an apology and 25 Monopoly dollars (they call it HotDollars and they are only good for buying stuff from Hotwire). Yes, you read correctly: 25 Monopoly dollars was what they offered to compensate for their irresponsibility and incompetence.

That's HOTWIRE for you.
Author: Contact with Author

Offender: HotWire

Country: Canada   Province: Canada

Category: Traveling & Tourism

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