This letter is to file an official complaint against the Yellow Pages Group. Over the last 1.5 years I have received numerous phone calls to change my address on the account. Each time I change the account the address is not changed and my account is in collections due to the fact that the Yellow Pages Groups could not change my address. I received no bills in the mail and continued to receive harassing phone calls regarding my change of address and the amount outstanding.
Upon renewal of the account I get attention and some help from a customer service agent to change the address. Yet after this was done I received yet another call from collections regarding my account and the change of address! The service that I have received has been completed unacceptable and has taken up my valuable time.
Even when asked what could be done to make up for these items no discount was offered and no future service discount was put on the account. It is with great regret that I do not advertise with the Yellow Pages Group but it is not my decision. It is based on the fact that the service level has been despicable and my account not important enough to keep.
I will be reporting this to the Better Business Bureau as well as any other business watchdog out there. The harassing nature of the calls from collections has been embarrassing as my accounts are always paid and my time has been wasted!
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