Complaint / review / scam report
Telus Internet Stick
Useless for me

Here is something people should be wary of.

We were sold a contract for an internet (HSPA) stick from Telus that expires July 15/12.

To cancel the product (even though the product is useless in many cases) will cost a $240 cancellation fee.

We were sold this product July 2010, direct from Telus as a result of TV advertising, claiming world wide internet coverage.

Our experience was that when needed, the system did not even provide coverage in Canada, in fact while experiencing problems with the system we visited a Telus store in Winnipeg in August 2010 and was told the system was still not up and running in many areas.

We are now back in Grand Forks, B. C. and thought we could use the system at our summer cabin on Christina Lake. Well, surprise, the system does not cover Christina Lake or for that matter even our home in Grand Forks!

Exasperated, we talked with Ryan at the "Escalation Dept" who said we could not even discontinue the service without a charge of $240. (After being a loyal customer for 50 years, this is the service provided! )

We feel the sales pitch was on the verge of fraud and advertising a scam.

We are currently looking at our options for a new server and telephone provider.
Author: Contact with Author

Offender: Telus Internet Stick

Country: Canada   Province: British Columbia

Category: Telecommunications


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