My first issue is with the reps! After attending the meeting I ask for more information from the reps so Harry and his ETT come to my house. I tell them I'm interested but I want to know how it is going to save me money.
I asked specifically if I could use my fax machine with the digital phone as I didn't know and it wasn't clear on their website.
They said yes, it has a distinctive ring. They then tell me I will have to have a land line for my first month as I will loose phone access for a few days.
They stand over me guiding me through the enrollment process on the internet, skipping pages as they said they were "helping me to fast track" and "showing me how to save more money which I wouldn't know if I was going through it on my own".
After a couple of weeks my digital phone comes and it has a different phone number, I called the customer service to get my original phone number programmed into my digital phone so they tell me they have to charge me $200 penalty for canceling my phone buy will be credited to me as I'm just changing phone numbers.
I call a week later and I still haven't received my credit, the customer service department tells me the person who cancelled it didn't credit me and that will be done no problem I also ask them if it is necessary to have my landline as I got this system to SAVE MONEY as they promise in their meeting.
The rep says I never needed a land line! So I cancel. I then was inquiring about setting up my fax machine to my digital phone, he tells me I can't.
So I cancel my land line and reluctant to cancel digital as I know I'm going to be hit with the $200 penalty which I still haven't been credited for.
Upon doing this I begin receiving harassing emails from all the people on my "sleezy team" how angry they are that I've effected their bonus!!! because I cancelled my land line that I never need nor wanted in the first place.
I call customer service and say I want everything cancelled on November 11th. I'm still not credited for the first $200 cancellation and they're threatening to charge me another $200.
December comes I'm still not credited and I'm still being charged on my VISA for ACN.
I call customer service I speak with the SUPERVISOR and he says no problem He will see it is done in the next couple of business days. He'll take care of it. The first person who charged me the first $200 cancellation fee did it wrong and he would be fixing the problem. Says he'll call me.
January I call and ask to speak with a supervisor as I'm still being charged for ACN and I haven't heard any resolution. Supervisor will see that it is done. Sorry for the inconvenience.
No notification in writing February 8th comes I'm still being charge for ACN. I call and ask what is going on. Can I email someone is there an address I can send a letter to cancel my service, no they don't accept emails and will only deal with cancellations over the phone.
I ask to speak to a supervisor. Wait for an hour and Jean Paul comes on the phone. Says clearly the reps lied to me when they originally signed me up and I should lodge a complaint with the compliance department. He will look into it and will call me back Saturday.
I call Friday as I want to check he is still working on it. He reminds me he will call me back Saturday.. fine ... Saturday comes and goes... no call!
Two weeks later I call I want this cancelled I speak to the ACN department I complain.
Compliance calls Feb 15th, although the reps fast tracked me through the website and it never came up that a fax couldn't be used as the rep was directing me through the website and skipping pages and the documents I printed and signed said nothing about the inability to use a fax line and because I was on my computer at my house, as far as they're concerned I did read it or chose not to or ignored it. They won't refund my money...
And according to the compliance "kid" who sounded all of 16 years old, says I'm also still connected they haven't cancelled my system! This has been going on since November.
I call customer service and ask to speak to a supervisor, they say NO nor will they give a supervisor's name nor will they give the supervisor's supervisor's name. Apparently they don't know their names.
I call VISA and I have to do a 3 way conference call to confirm that they will be canceling my service for VISA to hear. AGAIN THEY REFUSE TO PROVIDE ME A LETTER IN WRITING AND WILL NOT GIVE ME AN EMAIL ADDRESS OR MAILING ADDRESS AS TO WHERE I CAN SEND A LETTER IN WRITING TO CONFIRM I'M CANCELING!
I've still received no email... as they were suppose to confirm my service has been cancelled! And they have taken 3 - $37 payments off of my VISA since I first cancelled my service!
IF YOU HAVE HAD A SIMILAR EXPERIENCE PLEASE REPORT ACN TO THE BETTER BUSINESS BUREAU AND CONSUMER AFFAIRS AS THEIR ACTIONS ARE UNETHICAL AND THEY ARE ABUSING PEOPLE'S CREDIT CARDS.