Complaint / review / scam report
Canadian Tire
Horrible customer service!

It was surprising at first that Canadian tire could be this bad! But after a few visits it got worse!!! Me and my family went to buy a fishing kit at Canadian tire at Sheppard & Leslie in Toronto. After repeated requests for assistance, someone finally showed up after 15 minutes (and he already looked like he was in a hurry to leave! ) We asked him for help in choosing a fishing rod, lures, etc (whatever that we need for fishing). He asked us where we were going fishing? We told him that we don't have a place in mind, but we just need a beginner's kit or any suggestions from him on what to buy. He said we need to go and do some research in the internet and then come and buy. We insisted that we need to buy something as we were going fishing in a couple of days. He started telling stuff like, you need to know what type of fish you are fishing for and on and on. We decided we will not get anywhere with this guy and we politely told him, "thank you" and left.

Another shopper who was watching this told us to go to Lebarron instead where we will get a good service and more options. Rest was history. People at Lebarron almost gave us a lecture on fishing and selected the rod, reel, lures, etc with license and even suggested some "hot sopts" where we can catch good fish.

Second time was, when we went to buy a bike! CT at Yonge & Steeles. Same thing, nobody around, etc etc. Finally we went to talk to the Manager. He asked us what was our complaint and he was reading a book at the same time. We told him we will wait till he finishes his book. But, he said he was listening and asked us to keep talking, although he wasn't looking at us. Go figure!

Finally, I had to tell myself that this was all my fault for going there again after being burnt repeatedly.

There is no sales person on any of the aisles at Canadian tire. The customer always have to go searching for help only to get an answer such as "that is not my dept". The sales people always appear "over worked" to the point they could give a shit. No personal responsibilities or ownership. I wonder on what merit are these people hired at CT. Probably, only on very low salary!

That was not the only thing I found, I could say this is a representation of SERVICE in the whole of Canada. Try Bell, Rogers, Primus, CT, Air Canada, etc. All are thugs. They sum it up. It is not an exaggeration. More or less it is true. We in Canada can never get away with this.
Author: Contact with Author

Offender: Canadian Tire

Country: Canada   Province: Canada

Category: Sports


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