After having spent two and-a-half years communicating with employees of Good Life Fitness, I have learned that the company operates in a predatory fashion that demands their employees, including the club managers who allegedly have veto power on the company's restrictive and one-sided contracts, to take advantage of every client to the utmost possible.
I attempted to work with Good Life after my trainer quit, probably because he recognized the bad name he was getting being linked to this outfit. I asked a minimum of six times for further contact from someone who had authority to make a decision regarding my discontent with the contract provisions for my personal training. I also needed clarification regarding the payments they demanded.
Stupidly on part, I left my membership go on, and the company took $30 out of my bank account twice a month. I should have had the foresight to put a stop payment on the account long before I did, because it was only when they weren't receiving money from my account that I heard from them.
Actually, it was not them I heard from, but their collection officer who works at a law firm in Toronto. It is funny, I asked them numerous times to have someone get back to me so we could work together and they had my phone number all the time, but not one company representative had the courtesy to talk to me.
Apparently, it seems, and is probably true, that Good Life Fitness does not communicate by telephone, only by mail and formal requests. Doing so protects them pursuant to the one-sided contracts they make customers sign.
I am interested in finding others who have had trouble with this company and their bullying style business tactics. They have their employees gagged and harassed and run an autocratic service for themselves, not their customers. Perhaps we can formally complain to someone who can make a difference.
My contact is [email protected].
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