I sent--or rather, I tried to send--a basket of fruit and chocolate through Bloomex to my mother and sister-in-law to the Ste-Justine hospital in Montreal where they were caring for my life-threateningly ill nephew while he underwent a bone marrow transplant.
Bloomex shipped through CanPar, and even though I had specified the department, floor, room number and name of my nephew, it never made it there. My sister in law and a nurse looked for it all over the hospital without success; the nurse said it wasn't in any of the places where it should have been dropped off.
Bloomex never answered any of my queries so I turned to CanPar. They had dropped the basket off in shipping at the hospital and only gotten a mostly illegible first name as a signature, so it was impossible to track it down. Shipping said they had no record of the package, and that it was against hospital policy to deliver items within the hospital anyway. So basically Canpar just dropped it off at the first convenient spot without checking to see if it would be delivered to the recipient in the hospital, and didn't even get a full name. The illegible-first-name guy probably ate the fruit and chocolate.
Canpar wouldn't help me because they said they had delivered it to the hospital, not caring that it was dropped off at the wrong place in the hospital and had never reached the person it was sent to. But close only counts in horseshoes and hand grenades, as far as I'm concerned. It's like they delivered a package to an apartment building and dropped it off with the plumber in the furnace room instead of taking it to the apartment, or making sure it would get there. While I was at the hospital caring for my nephew myself, I saw other courriers delivering flowers and balloons and things directly to the ward he was in, they didn't just drop it off any old place in the hospital. And of course, Bloomex completely ignored dozens and dozens of attempts to contact them. Canpar is as bad as Bloomex, and paired together they're a nightmare.
I didn't know you could go through the credit card company to get a chargeback when you don't get the goods or services you paid for. I will remember that next time.