This would appear to be a well practiced scam for these people. They claimed to be experienced international movers and gave an "all inclusive" quote for my move. The hounded me by email and phone to select them, pointing out the many advantages such an experienced company offered. Their service was also to include the handling of all customs requirements and result in hassle free door to door service.
Actually, once my shipment had left the country they asked for final payment before I was sure it would arrive. I paid them and with the deposit and "final payment" I gave them about $8, 000.00., which was slightly more than the original quote. My shipment arrived at Yokohama, and at that point they demanded a further $5, 400.00 for "unforseen costs" they had missed in their estimate. When I balked, they imformed me that they would not release my shipment.
Caught in such a bind, I paid, then they produced improperly completed customs forms and bill of laiding resulting in storage fees of $138.00 per day for a further 2 weeks while they sorted this out. Finally there was no help with unpacking, as had been included in the quote. This was purposeful deceit, the scam being... low ball estimate and plan to almost double the charge when the customer has no alternative but to pay. I see by the other reports on this company that this is their "business plan". It is unacceptable and I will pursue it with appropriate Canadian agencies.
0 comments