A man from Sears Furnace kept calling my home asking if they could come out and do their annaul check on the furnace (I had had my ducts cleaned and serviced several years ago by them). My husband kept saying I made those decisions and I was at work. Then he called this week and said he was setting up the appointment - not asking - he was doing it. My husband put him off but he had noted my cell number on our voice message at some point and called me on it while I was at work.
He said they come out annually to review and if nothing is needed they will do nothing but if something needs doing they will service it. He asked about getting the ducts cleaned while they were there but I said I'd think about that and he could come and look to see if it needed servicing.
They came but serviced without asking if they could and the bill came to over $280.00! I believe the correct procedure would be to check - then point out what is needed and ask if they can proceed. but no - not them.
Extremely pushy and sneaky. I will never use a Sears contractor again and have asked them to take them off their call list permanently.
Lesson - watch how they word things. g
0 comments