Complaint / review / scam report
Two Small Men With Big Hearts Moving
Aka T.S.M. Total Service Moving Complete Liars ripoff

This was the worst moving company I have ever seen. We received quotes from three other moving companies and Two Small Men came in at the cheapest so we decided to go with them. Well you obviously get what you pay for!!

First they showed up late the woman in the office who organizes the moves, Kimberly, told us that it would be after noon, which apparently meant 4:00 in the evening. The quote that Kimberly had given to us over the phone and fax did not include all of the small hidden fees which were disclosed to us when the movers showed up.

They charged us for filling out paper work when they arrived which was on the time that we paying for them to be there. They charged us a 3% fuel surcharge because we were paying by credit card. They charged us $75.00 for padding our belongings while they were going to be in storage with them. They also over charged us by an hour for moving costs because of the estimated time to remove our items and put them in storage.

This extra hour was justified as extra fuel to get to the warehouse which was 20 minutes from our house and was on top of the so called traveling time we were already billed for. We were also informed by Kimberly that they would be responsible for our items while they were in Two Small Mens storage.

When the movers showed up we were told we had to pay for all of these hidden costs plus an extra hour for travelling, etc. which we were already paying for. We had to sign a disclaimer saying that T.S.M. was not responsible for any damage to any of our belongings when they were in their possession in the warehouse or the truck, etc. when it is clearly out of our hands what happens after our stuff leaves our possession. If they drove a forklift through our $10, 000 big screen it is out of their hands, all our fault.

These are all things that were not revealed to us so that they could get the job in the first place. With all of these hidden costs they were actually higher than any other company we talked to and the other companies did take responsibilty for our valueables that would be stored with them. They were not upfront about additional charges and were misleading with vital information for storage, etc.

With all of this unknown information being presented to us we were told to either sign and pay the extras now or the movers were going to leave immediately. There was no authoritative body to talk to at the head office to clear up the matters at that moment and we were told to either sign the liability disclaimer or call the office on Monday morning and to schedule a new date. We had to be out of our house that day so what were our options?

Lastly, they didn't even cover the floors when they were coming in to get things, they just romped through the house with their shoes on and didn't even ask if we wanted the hardwood covered. I'm sure it would have been and extra fee.

When I called the office Monday morning to speak with Kimberly I was told "I don't understand why you're calling. What do you want me do to do about it. There is nothing I can do." and of course the traditional "I never told you that or said that I don't know where you're getting your information from." When I requested to speak to the owner Andy, he was surprisingly not available.

In the end our cost for moving our items to the warehouse was $400 higher then what they had quoted. If you value your belongings at all you should not trust them to Two Small Men moving company, they are deceitful and shady. I will be completely shocked if all of our stuff is delivered back to us in one piece without any problems in the next couple of weeks. Go with one of the major moving companies, it is definitely worth any extra money that it may be.

Shannon
Calgary, Alberta
Canada
Author: Contact with Author

Offender: Two Small Men With Big Hearts Moving

Country: Canada   Province: Alberta   City: Calgary
Address: 1221 - 45 Avenue N. E
Phone: 4032163700

Category: Shops, Products, Services

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