Do not use this DJ service, they provide an extremely unprofessional service.
The DJ (whose name is Ali) was scheduled to arrive at 5:30pm (August 5th, 2006) to set up at our wedding reception for a 6pm start time. He arrived at 6:45pm and didn't start playing music until 7:15pm, disrupting the dinner proceedings.
He claimed he had a flat tire. However, there was no spare tire on his vehicle when he finally arrived. When we called Anastasia Williams during the reception, she was not helpful in the slightest.
She said that the DJ's father died and he was at the hospital. She did not offer any help in the form of a backup DJ, and told us to wait. She did not apologize. In fact, she threatened that if we did not pay the balance of the funds, the DJ would not play any music at all. And, she lied about the DJs circumstances.
In addition, the DJ brought an "assistant" to the wedding. This fellow proceeded to help himself to alcohol at the bar, and by the end of the evening, was drunk and approaching guests inappropriately.
Futhermore, the DJ played the one song we asked him not to play (YMCA) on our request form.
A few days after the wedding, I called Anastasia to tell her how unprofessional her service was. She finally apologized, but only under duress. She would not propose any solution to our problems with her service.
I am filing this complaint because this DJ company did not fulfil the contract that was agreed upon for this service. They provided an inadequate, unprofessional service. They were also dishonest.
I do not want any other consumers to pay for and to rely upon such a sub-standard service, especially not on their wedding day.
Stressful Wedding Night
Toronto, Ontario
Canada
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