I have hesitated to write this email because of the lack of support I received from the store Manager at your North Vancouver location. I am going forward with this formal complaint now because my 14 year old daughter has been affected by the experience in your store. She now refuses to go shopping at all and this is causing my family stress as well. I will give you a brief explanation of the event that took place in hopes that you can come up with a sufficient way to apologize to my daughter and somehow reassure my family that an event like this would not be permitted in your store again in the future.
On Friday June 11th at 9:40 pm, my wife and my daughter walked in to the 24hour Shoppers Drug Mart on Marine Drive, North Vancouver. They went there to shop for necessities as we often do while I waited in the car. While in the store, they saw a man that was completely naked in the store. My daughter became frantic and was pushing my wife to leave the store immediately. They went to the cash register and made their purchase and left as quickly as they could. As soon as they came out, I could see that my daughter was very upset. They told me what happened and I went into the store where the guy was actually being served by the cashier! I started telling him (the naked man) that he needs to leave the store because there are many families here and this is not a jungle. I asked him if he was high or something because he looked completely out of his mind. The supervisor said '' no they aren't high.'' With a smile. I said '' am i even talking to you? '' so he got his purchases' and walked out of the store with his friends. According to the supervisor, this was the second time he had been in the store that night.
My daughter was upset for the rest of the night and I consoled her by telling her that I would talk to the Manager the next day and make sure it wouldn’t happen again.
I went to the store the next morning and asked for the manager. The Manager said that her clerk (who was also the night supervisor) probably didn’t know how to handle the situation, that’s all. She did not provide an apology or let me know in any way that the clerk would be held responsible for not only allowing this guy to walk around the store but actually serving him!!
I am upset with lack of professionalism that your staff showed and the absence of any form of apology. I am annoyed that I have had to take the time to write this complaint but more importantly I am angry and concerned that my 14 year old daughter had to be exposed to such disgust in an environment where she should feel comfortable and safe. I trust that your organization will come up with a suitable way to compensate/apologize to my daughter for the stress that has been caused due to the negligence of your employee and supervisors at the store level.
thanks
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