When they say, 'let the buyer beware' they are referring to XS Cargo. We purchased 2 items from the London, Ontario location - a battery-operated floor sweeper and a hose reel. The floor sweeper was so cheaply made it broke during assembly. We took it back and asked to upgrade to a different model which they had in stock, and were told 'our policy is that you have to exchange it for the identical item.' The manager even told us that he would be fired if he dared to stray from policy. This seemed odd considering they had lots of both items in stock, they were going to exchange it anyways, and we wanted to spend more money on the upgrade. My mom also bought a hose reel that was too small for her hose and she was told the same thing 'policy, policy, policy'. Again we were just looking to spend more money and the item was still in original packaging and had been purchased only a few days before. To make matters worse I sent an email to the company over 10 days ago expressing these concerns and no one even bothered to reply! Buyers be warned: if you want to purchase something of quality and feel confident that you are getting a warranty that is backed by the company selling it, find another place to shop! Yes, it's cheap, but be warned - you're stuck with it no matter what!
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