Complaint / review / scam report
XS Cargo
Return Policy Scam

I bought a personal weight scale two weeks ago at XS Cargo. I clearly checked the return policy because I have bought faulty items from them before.
The scale was giving completley different readings on different days. 20kg differences from 1 day to another. I brought it back within the 30 days allowed. The staff member stepped on the scale 3 times and got the same reading. I explained that yes that too has been my experience, however it appeared to be a day to day thing not a minute to minute problem. He said well it looks okay to us, we'll test it everyday for a week and you can come back in 7 days. If we find it defective then we'll give you another scale at that time.
Has anyone ever heard of such a ridiculous scam. Why should I have to come back in a week to prove to them that their cheap scale is defective. Their policy clearly stated that they would exchange faulty items. I wasn't asking for a refund, all I expected was for them to honor their own posted policies. I suggest you stay away from this store, they sell junk and don't back up their products.
Author: Contact with Author

Offender: XS Cargo

Country: Canada   Province: British Columbia   City: Vancouver
Address: Grandview Hwy
Phone: 6044346012

Category: Electronics and household app.


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