I went online to purchase an adult video and wanted to purchase it in the DVD format. Once you go to the site it asks you to enter and I then highlighted the "DVD" section. A second page opened and again I highlighted "DVD". The page asks if you want to purchase a downloaded version or a "DVD". I again highlighted "DVD" and made my selection. When my purchase arrived I placed it into my DVD player and attempted to view my selection. It wouldn't play! I contacted the website and told them it didn't play. They quickly stated they had played the selection before it was shipped. I told them if it played for them it wasn't playing for me now!
I was then asked as to the type of DVD player I had. I informed them of the brand name and was advised that "it is a common problem" and that my purchase would not play on my DVD because it was in "DIVX" format. I asked for a refund and was told it wasn't their fault because I didn't know what my DVD player would play! It has never crossed their small minds that if it is a "common problem! " maybe their website is misleading customer. Instead of the words "DVD" written all over the website; maybe it should be replaced with the words "DIVX" so a purchaser really knows what they are purchasing! The words "DIVX" do not appear until the transaction is almost complete. By that time the purchaser is lulled into thinking he is purchasing a "DVD"!