Dear Sirs:
My name:,
Address:
Land Line:
Email:
This complaint related to the Company called (CONVERGIA) https://www.convergia.com/us/new/__wwwPages.php? pg=tplatinum&1242374229
Main office: 237 Hymus Boulevard, Pointe Claire (Quebec), H9R 5C7, Canada
REMIT PAYMENT TO U.S.A Office:
CONVERGIA, Inc.
39045 Treasury Center
Chicago IL, 60694-9000
Other websites for The thousands of CONVERGIA SCAM'S VICTIMS:
https://www.google.com/search? q=convergia scam&btnG=Search&hl=en&rlz=1T4GGLL_enUS305US305&num=100&sa=2
The following letter was addressed to CONVERGIA Company, which it contained all my complaint details
Dear Sirs:
With my astonishment, I receive from you the bill number: 360272673 dated in 4/9/2009 today by mail.
I consider this bill as s scammed invoice for the following reasons:
1. After the advertising call, which was made by one of your propagandist, I asked him to grant me a free trial call in order to realize if he is a scammer or not. So, he told me that COVERGIA has an special offer for 100 minutes for US $ 14.00. It was a reasonable offer to check up your service. Then he told me that some one will contact me to give me the activation number within 4-7 days.
2. After 5 days, I received an automated call which was recorded in bad sound, the matter enforced me to contact your costumer service number 1-866-669-4357 in order to get the activation number, but after many calls, I failed to get the requested number because, in each call, I had been Held on the line by a recipient for a long time without any response.
3. After this bad experience with your costumer service department, I considered that you are un-professional company, who didn't respect their costumers. That was a true. So that, I didn't get any activation number and for this reason, I never used your service.
4. Now, After receiving your above mentioned invoice which showed the due amount is $ 32.oo for no service, no calls, no respect in your dealing with the costumers, I can affirm that you are trying to rip off the people through your advertizing calls.
As a conclusion, I find my self a victim, and I have the right to worn our people everywhere through the media and the internet to be alert from being a victim as I'm. This conscience duty has come due to many of scammed advertising calls, such yours, daily ring our phones to catch the potential (victims) in inappropriate manner.
Furthermore, you are requested to declare this issue asap, before the die is cast.
Azzam Krouma
So called your invoice costumer number 01057725
&&&&--End of the letter&&&&&--
The above letter didn't received any response during the last month (April), while I received 0n May 25, 2009 the second bill of the amount $ 50.01.
In turn, I began searching the Internet to know if this company is a scam & fraud one. In fact, I couldn't conceive how many victims are suffering from CONVERGIA's scamming. https://www.google.com/search? q=convergia scam&btnG=Search&hl=en&rlz=1T4GGLL_enUS305US305&num=100&sa=2
Therefore, I made a complaint in two websites to worn people about that issue; and I sent a copy of this complaint to CONVERGIA by email. When they received these emails, I received their response relating this issue (for the first time). Please read hereunder their reply:
Friday, May 22, 2009 9:40 PM
From: "Orville Broomes"
To:
Customer. [email protected]
Good Evening Dr. Krouma
I can assure you our company has no interest in scamming customers as per your opinion. We have been in business for over 10 years. If we were scamming customers we wouldn't provide them with long distance service and then bill customers 30 days after the service was used.
In this case if you did not use our service you can call our customer care department to resolve the issue.
Thank you
Orville Broomes
Sent from Blackberry Wireless
In turn, I explain to Mr. Broomes that their customer service didn't response to my numerous calls. And I not their customer and I didn't used their service at all. For this reason, I informed him to solve this rip off and to issue a LETER OF APOLOGY.
Next day I received their reply as shown hereunder:
Saturday, May 23, 2009 5:08 AM
From: "Orville Broomes"
To:
Good Morning Sir
You are making false accusations against our company, We will have to bring this to the attention of our lawyers.
In regards to your account I will credit the balance as we want customers on our service that want our service.
This is a very simple issue that could have been resolved earlier.
Orville Broomes
Sent from Blackberry Wireless
Eventually, I learned by some of their victims' experiences that they will issue a subsequent monthly bills, and there is no way to stop that even I fall in the trap of a collection agent and /or got a bad credit.
Therefore, you are kindly requested to advise me what can I do, at the moment, to fight this invaded bills scam, and how can I avoid succumbing to their rip off. Really, I became in a dangerous harmful stress because I had underwent with heart surgery three time, and my disability couldn't bear such provocation and slander.
Best regards.
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