Complaint / review / scam report
NECC Telecom
Billing fraud : Charging twice

NECC is a telecom company having many of us as their long-distance plan customers. Unfortunatley, NECC is a big fraud!! If you are one of their customers, they are scamming you so neatly that you won’t suspect a thing. I noticed this by pure coincidence:

In every bill there are phone calls that were also charged in the previous bill! For example, if your bill is for the period of say 23rd of June to 23rd of July, there are also some calls from the previous bill (typically the calls from the last three days of your previous bill) that are repeated. Calls that you have already paid for. So, you pay for those calls twice.

Not many people figure this out because: 1. Most people do not keep their bills for more than 1 months. 2. Even if they keep the bills, people would be too busy to go and check the details of the list of their calls to find out any repitition!

When I called their costumer service and complained the lady was not surprised at all. Either they have done this on purpose or have had previous costumers who noticed and complained but NECC did not bother to fix the issue. I convinced them to connect me with a supervisor and in the heat of the discussion, the supervisor said “It had happened since last August (August of 2009)” and I said “So you knew about this for one year and you did not take any action?! ” She changed the subject immediately.
Author: Contact with Author

Offender: NECC Telecom

Country: Canada   Province: Canada

Category: Telecommunications

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