Complaint / review / scam report
Futurecom USA
No refunds, fraud, scam, they take money and run, ripoff

Future Com Usa had called me sometime in the beginning of December of 2005 stating that they have a promotional offer I might be interested in. The person I was speaking to stated that I would receive an intel pentium 4 computer and $1000 gift certificate for use "anywhere" on the internet. She said that with the computer I will have to sign a 1 year contract for Earthlink internet access but if I cancel within a month I don't have to pay anything and I keep the computer.

I paid $299 for this promotion. 3 days later I went on the internet on your site and found out that everything I was told was a lie. The site stated that I have to sign a 1 year contract with Earthlink and if I cancel I have to return the computer. Also the I found out that the gift certificate can only be used on one site, KESHOPPINGSPREE.

I called and requested a refund and was told that I would be sent a refund letter in the mail in 2 to 3 weeks. 3 weeks later, It never came. I called again, once again they said that I would receive a refund letter in the mail to sign and send back for a refund in 2 to 3 weeks. 3 weeks later, received nothing.

I called again, this time someone e-mailed over the refund letter. I signed it and tried faxing it back to the number provided. It wouldn't go through. I confirmed the number 3 times. It never went through. So I called and confirmed the address and sent the letter. Never received a response. So I called again and rep. told me that they had not received it, So I sent it again. Waited 3 weeks again and nothing happened. Called again and was told that I would be put on the refund list and that I would receive a refund in 2 to three weeks. 3 weeks later nothing.

I called again and was told that Future Com is experiencing problems but that I would I receive a refund in 2 to 3 weeks. 3 weeks later I still have nothing. It will be an year soon. I have also filed a complaint with BBB in Ontario but they couldn't take any agressive action. I also called Phone Busters and they have 20 similar cases with teh same company. I have come across 10 other people in a message board with the same situation. Unfortunatley I don't have the money for a Lawyer but if there was a large group of people say a 100, we coudl definetley sue this company get our money back. Maybe even mroe for all the frustration they caused.
Author: Contact with Author

Offender: Futurecom USA

Country: Canada   Province: Ontario   City: Toronto
Address: Futurecom Inc. , 202 - 1497 Younge Street
Phone: 8669528885

Category: Miscellaneous

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