I purchased a membership with Fun For Life Club on Feb. 24, 2007 for a total of $5, 708.70 with my Visa credit card. My account number is 1831. After reading the contract in detail at home I realized I had been lied to in order for the company to make the sale. There were extra costs which I was told did not exist. On March 2, 2007 I faxed a "Cancellation Agreement" letter to FFL. After many failed attempts to contact Bill Popella, the owner, I called my Visa company, explained my situation and got them to inquire about my refund with FFL. FFL finally acknowledged to them that they received my letter and that they would refund my money. The contract states that they must refund my money within 15 days of them having received my letter of cancellation. The 15 days passed and I did not receive my refund.
I called 3 weeks later and was told by "Linda" in accounting that they were behind in processing refunds and that I would receive mine in a couple of weeks. I called again in mid April and was told by Zarko, a sales rep that they were issuing refunds at the end of April. On Thursday April 26, 2007 I called inquiring about my refund and was told to come to their head office in Mississauga to sign a form stating that I was relieved of my contractual obligations with FFL and that my refund would be issued 15 business days from that date. I met with Rubie, assistant manager and Nazeema Samsoodei, a sales rep and signed the form. I was also told I had to return my contract and paper work to FFL because this form was an official document that would replace the previous documentation. While waiting in their office I noticed a letter of complaint from another distraught customer inquiring about their refund as well. Nazeema called me a few days later stating that refund cheques would be issued by May 15, 2007. I called them on May 18, 2007 and was told by Pamela, a sales rep that they could only mail me a cheque for $1000 that day and that I would receive the rest of my refund by June 1, 2007.
Based on the pattern of deception that I have received from FFL I believe that they will keep buying themselves time and will not return my money by any date that they specify. This company lied to me in order to make a sale, is not honouring their contractual agreements and is committing fraud by not refunding my money.
Anyone interested in taking these guys to court with me e-mail me at [email protected]
Ivan from Toronto, ON
Ivan
Toronto, Ontario
Canada
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