Last August 2022 we called Shaw and asked about having our motorhome hooked up with satellite as we were going across Canada and down into the USA and back in the spring to Canada. Not once were we told that the satellite system would not work in the USA. Every time we progresssed across the provinces we had trouble getting the satellite to work. We would call and get girls in Belize and many far off locations regularly. I think the system worked in 3 locations across Canada. In the USA we called all the time to get our system working and told them our location and not ONE person said... it will not work in the USA. Meanwhile throughout the months we paid our $80.00 a month upon receipt of the bill that was emailed to us.
We get back into Canada we tried to get the satellite to work again. That was the time we were told it would NOT work in the USA. We called and called and talked to every department to get our system up and running and it would not work. We even changed our address to an RV park in Osoyoos BC so that we could get a technician to come out and look. It took him 5 seconds to tell us that we needed a software update that would cost $500.00. Meanwhile we are still paying our $80.00 a month for a system that did not work every month when we got our email bill. We contacted Shaw May 29th and asked what was the point of this service as we were not paying $500.00 for an update on their end that still was not benefiting us. I would class this as a “cancel our service” We had already paid $720.00 for perhaps 4 hours of TV. I had written a letter to the BBB and also contacted Shaw as I feel they provide a terrible service. We paid a bill for $159.00 that we assumed was our final bill. Have not seen an email bill from them since.
Now we are into October 2023 and we get a call saying that we owed over $300.00 for a service that we cancelled back in May as even the technician told us... it would never work on our unit. Shaw of course says they never got a call. We have never seen a bill after the $159.00. This is new to us.
I would and will advise anyone in my sphere of influence to never deal with Shaw. I have never had the kind of problems that Shaw has inflicted on us.
They are still demanding, they so kindly cut our bill in half, and we owe over $100.00.
So do not ever deal with SHAW!!! Or Rogers or whoever they are now.
Ray and Rosemary
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