Complaint / review / scam report
EXTREMELY POOR Customer Service/ Delayed Delivery

I ordered 2 collectables for $49.95 at, more than $60 including shipping because the warehouse they ship from is in Canada (yet if you need to return an item you must ship it to New York..? ) ANYWAYS I ordered these from their site sometime between the 25th and the 31st of March 2009. Their shipping terms/policy states that it takes 1-3 business days to process an order.. after processing your order will be shipped to you within 2-3 business days if you live in the Eastern US or 3-4 business days if you live in the MidEastern US. I live in Ohio so worst case scenario they consider me MidEastern. Ok, so after processing they say they will ship your order, notify you by email it has been shipped, and even give you the USPS tracking# to track your package(s). The only one of these terms Toyglobe met was the processing in 1-3 business days (if you didn't already know "processing" just means to charge you. credit card/ debit card/ paypal/ etc.) I recieved an email on April 2nd 2009 saying my order has been processed. I then expected a notice of shipping within the next few days. I didn't recieve ANY other correspondance from these bastards until AFTER I waited almost 20 business days to contact THEM and ask them "where the hell is my order that you had no problem charging me for within the first 24hrs of me placing it?!? "(and speaking of contacting them- the ONLY way you can is by filling out a form online. They even tell you "this is the only way of contacting us" no phone number or anything) Only then did I recieve an email telling me it's been shipped and a tracking#. That means if I had not inquired about my order in the first place they wouldnt have even shipped it yet! While waiting I decided to look up customer feedback about really wish I did this to begin with) and found that I'm not the only person who has been dicked around by these assholes. I consider myself lucky compared to some of you cuz I actually DID receive what I paid for in the end. They just decided to make me wait OVER 20 BUSINESS days PAST the maximum stated in their shipping policy/terms. So I get my package then I decided to send them an email and tell them that I've decided to NEVER buy anything from them again and also have told everyone I know to do the same. They replied with a smart-ass "we're sorry you feel that way, but mistakes do happen" email filled with cocky-ness and a lot of bad grammar. The bottom line is this: DON'T use for anything other than a reference tool to view/find cool little toys and collectables that you should definitely purchase somewhere else.. and if for some reason you do decide to buy from them...just hope you won't have to try and contact them and don't expect much in the way of courtesy and/or common sense from their customer service dept. Hey, Toyglobe.. Fuck You.
Author: Contact with Author


Country: Canada   Province: Canada

Category: Internet & Web


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