Please see details below. I have to try and get a refund by any means now as Matt has ignored all my attempts to get a refund. It has been over a month since I first asked for my money back, and he is showing no signs to do so.
I hope that you can help to alert others who are trying to get into a business for themselves (especially during these uncertain times) to stay well clear of Matt Lapierre and Ridgegold Marking.
SIGNS OF SCAM: Money given more than 4 months ago for a product that was never delivered, constant lies and missed time lines. He repeatedly used the cheques in the mail type line for sending supporting documents to the sale (which of course never arrived). Not refunding the money paid, and constantly ignoring all attempts to get the money back.
Complaint Description
PURCHASED ONE OF THEIR WEBSITES-PURCHASE DATE: 24OCT08
PURCHASE PRICE: $4509.75 inc GST
PAYMENT METHOD: CHEQUE
REFUND REQUEST: 13JAN09
Mr. Matt Lapierre failed to provide the following within 11 weeks of the signing date (24OCT08) of the contract:
(1) A completed working website.
(2) Any records of the website generating revenue (Even though he stated that he had sent me contracts of the agents already registered on the website, which were not received).
(3) Failed to meet any set time lines or completion dates/times.
Over this time, Mr. Matt Lapierre also ignored several of my questions and requests for information. I had to ask numerous times, for various things, and he still failed to reply accordingly.By 13JAN09, having not received either a new website and/or proof of any revenue being generated on this site, I had lost all confidence (and therefore decided this was not the right fit for me) in Mr. Matt Lapierre and Ridgegold Marketing Inc and requested a refund of my purchase price including GST. This refund was requested to be paid by no later than 27JAN09... another time line that was not met! Correspondence was predominantly via email.
REFUND REQUEST: 13JAN09 but have not received a cent. Mr. Lapierre is also ignoring all communication when I follow up on the delay.
Does SCAM = Taking $$$ and never providing a product, no follow up, no answers to ANY questions, missing EVERY time line, ignoring emails, ignoring phone calls, not refunding $$$ even though this was written in the contract, and of course no integrity what-so-ever from the Executive Director Mr. Lapierre... I will let you decide!!
Kiwiboy
Calgary, Alberta
Canada
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