On July 7, 2006, I ordered (what I THOUGHT) was a legitimate/Licensed release of the "ODD COUPLE: Complete Six Seasons" TV Show, from RAREDVDS.TV.
I used my Debit Card to pay for the Set.
MY QUESTION: Is it too late to have my bank do a charge-back?
At the time, I didn't know I could get a Refund for bootlegs if the company was outside the U.S.
It's only recently that I found out I may be able to get my $128.00 back.
When the shipment arrived, the packaging (including the individual DVDs), looked professional -- as if they were Manufactured/Released from the Studio.
Please NOTE: At that time, I was still using my old VHS Recorder/Player to view movies and TV shows. DVDs were very new to me and I admit, I was completely ignorant about copyright laws, "bootlegging"/"Pirating"/"Burning" DVDs. And it never would have dawned on me that people would actually do this out in the open!
Well, suffice it to say, I learned... the HARD and EXPENSIVE way.
What I received was junk!
The episodes not only looked like poor VHS transfers, but they didn't even edit out the Commercials! Disc 12 was totally blank.
I wrote them four times and called three times. Of course there was no customer service. The phone number was only Voice Mail. No one ever answered, and I couldn't continue making calls from the U.S. to Canada.
When they deigned to answer my emails, it was only to placate me. They had no intention of compensating me for the junk they sent out to me.
Below is my Order Confirmation and Shipment Notification emails. (Notice the absence of name in the Signatures)
Thank you for ordering with 'raredvds.tv', your order information is listed below.
Title(s): THE ODD COUPLE
Date ORDERED: 2006-07-12
Your credit card has been charged for the amount above and you will receive another email from our processor (Digital Realms) confirming this order.
Normal delivery times are between 10 and 14 days and you will have a tracking number emailed to you when the item is dispatched.
Please feal free to email us or call us at 514-827-3837 if you have any questions.
raredvds.tv is a subsidiary of Proliflik.com
Dear DENISE Thank you very much for your purchase. Your recent order of THE ODD COUPLE wasshipped on 7/18/2006 via Canada Post.Your Tracking number is: CX137595376CA. To track your package please go to www.canadapost.com, for US buyers you mayalso track it at www.usps.com as soon as your item crosses into the UnitedStates.Please allow 24 hours for the tracking system to update itself. If you get this email on the weekend, please wait until Monday before
you tryto track your shippment.Please allow 7 to 14 days for your package to arrive.If you have any question please feel free to email us at [email protected] orcall us Monday to Friday 10AM to 6PM Eastern Standard Time at 514-827-3837.Thanks again, and all the best.
Again, if anyone knows whether or not it's too late for my bank to do a charge-back, would you please let me know?
The Website no longer exists, however, if there are appropriate offices to which I can report this company, would someone please include the contact information in a Response to this Complaint?