We had DSL internet service from acanac (Sister company of Canaca, they charged us for one year in advance. Since Nov 23 there is no service, only for 2 days there service was on and now its completely off. Their accounting dept, emergency service and customer services are contacted several times. THey are just promising that Technician will come but no show up yet.
We have requested to cancel the account and reimburse me for the charges but they are not listening to me. Repeateadely saying that we can only stop renewal on credit card for next year but no refund for the one year they already charged.
So far we have only used their serviee for 35 days and after that no DSL signal was coming. Their Rep. on our several calls admitted that service is not on from Acanac end. They are not responding yet as of DEC 28, keep changing the date to fix. Not refunding the leftover amount even.
Silver98
mississauga, Ontario
Canada
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