God.. What a terrible experience..
I have over 100 emails regarding my domain with these guys.. All these emails are about site down and their delayed stupid responses.. Most horrific experience for me ever..
Do NOT believe their Money-Back Guarantee, you will NEVER see your money again. You will have to file a Chargeback with your Credit Card!
These guys DO NOT have 99.9% uptime period, they do have 90% down time period. The tech support (which I think is run by one person in his basement! ) always tries to deviate from the real issues.. so that they close the case..
Sometimes the entire Canaca system goes down, including their own website, especially at night. They will shut down your website without your knowledge all night long while you are sleeping.
Don't ever make the mistake I did. Go with anyone else but Canaca!
And if you got ripped off by this company please post your comments here, we can get enough people to shut this website and any of their other websites and servers down: here are the steps you can also do:
1.file a complaint with The FBI Internet Fraud system, you can do that online.
2. Report them to concumer protection agencies in the US and Canada.
I even heard that they don't actually own the server they are running, this means that if their provider shuts them down you will lose everything!
This company deserves to be taken down by a hacker if the law fails.