Complaint / review / scam report
Canaca.com Web Hosting
Bad Support, Bad Reliability

Canaca.com almost ALWAYS overcharges when it comes time to renew a domain name, or the hosting service and time has to be spent getting them to correct the overcharge, which usually takes more than one attempt.

Also, the server that our site is/was hosted on crashed recently. Hours went by and Canaca's only response was that they are investigating it. By that afternoon, the site was gone, with nothing to show for it but a note that cPanel and Apache were installed, but our logins didn't work. The server and network status on their website never said anything other than "normal" and they did not respond to any tech support requests all afternoon, or evening. When we finally did get a reply it was simply an apology for the inconvenience, with no details on how long we will have to wait for our business to be operational again!

Their tech support is awful. The options are to fill out a form on their site and hope they reply, or (per their instructions) send a request for them to call you to an emergency email address. Several were sent and they never called. Now our site has been gone for over 24 hours, we can't login and we can't get email. Time to move to a new host. This company needs to get their act together... haven't they heard of BACKUPS?
Author: Contact with Author

Offender: Canaca.com Web Hosting

Country: Canada   Province: Canada

Category: Internet & Web

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