G'Day all .. All I can say about these idiots is that they don't respond unless YOU escalate to some government entity... I filed a report with IC3.gov, the BBB, the Canadian Bureau whatever they are (what it was was useless-what do you expect from our mentally inhibited northern neighbors) and my credit card issuer. Bottom line- Until I got verbally abusive with the idiots, I received no response. I received the same IDIOTIC emails about their server being down and the order numbers x thru xxx being sent back .. B******T .. period. I have received a refund for my purchase .. it took awhile, but I did get a FULL refund.
Treat the ass##### as the crap they are and you'll get results. GOOD LUCK... REMEMBER THE SQUEAKY WHEEL ANALOGY
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