I placed an order in April 2006 but I'd never got a comfirmation e-mail or order number, so I placed another order thinking I had done it wrong the first time. The second time I had received the order number (143566), but they had never said when it would be shipped out to me. After weeks of waiting for my item to arrive, I decided to contact them. By the time I was still expecting the order to arrive, I had received my credit card statement, and I'd been charged $65, 12, when on their site it was calculated to be $22, 50, also I had been charged the first day when I placed the order.
I contacted them about the higher price and asked to be charged $22, 50 and the rest to be refunded, I also asked them to check if they've got the right address (which they didn't do). I got a reply from Bella Pozzi that my order was already shipped out to me, that she would contact their post office regarding the package (after I contacted mine). The next month, my credit card had not been refunded and I never received the package. I tried contacting them over and over again, but my e-mails kept being ignored. I still keep sending them and trying to get a refund, since $65, 12 is a lot of money in my country, it is 1/3 of my salary actually.