Complaint / review / scam report
Refund Refued & Request for Manager Denied
I bought a voucher for yoga classes months ago. Since then I have been permanently injured in an accident & the business won't allow me to take a class for safety reasons. They have told me to seek a refund from Dealfind as they are sure I won't have a problem especially given the sensitive nature of these circumstances. I have explained the exceptional and very emotional situation to Dealfind & asked for a refund for the $20 voucher that the business won't honour. Zuzanna declined my request, telling me to sell it or give it as a gift. Not only is that a callously insensitive response to this issue, it's a ridiculously unprofessional lack of customer service to deny the refund. I have met the requirements stated by Zuzanna: "there is an unresolvable problem with the merchant that prevents you from redeeming your voucher". Since then Zuzanna has declined 6 requests for a manager! I have kept the email conversation as evidence for my next step, The Better Business Bureau. Today I have requested the issue be escalated to Angelina Thomas-Graham, Customer Service Manager. I'm sure she will rectify the situation promptly and prove that Zuzanna's behavior is not representative of Dealfind's level of customer service.
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