A typical IGE interaction: i order online for gil that is in stock. After 24 hours i email and they say someone tried to get in contact with me and they are now out of stock. This was impossible since i didn't log out of game, i always leave it online for guild stuff. I say ok ill wait another 24 hours because their response email said give them another 24 hours and they'll give me 5% more. after 24 hours i complain again and they say wait 24-48 hours. After 4 days i ask for my refund. they send me a standard email:
I understand your frustration, blah blah, give us time to deliver the gil. I say no thank you give me a refund and after 5 complaints they say they processed it and to check my paypal. This did not happen, my account still says I am waiting for the transaction. Charge back time.
This leads me to believe that they cant get stock and the sellers don't trust them to pay for the currency. IGE is just plain broken, they cant even deliver paltry amounts of money. DO not buy from them!