Complaint / review / scam report
Razoreye Media Group
Company falsly advertisied information they said they had, when purched was not available

I was attempting to locate birth/death records of my brother and sister in an attempt to locate where they were buried. Web detective pro, when their names was entered, said they had a positive match for both. The information was not available until after one was to sign up for the service. Once signed up I was unable to locate either brother or sister and their search showed no record found. When I attempted to contact the company they only phone numbers were for support in canceling the account. I called and canceled the account and tried to get a number to voice my concerns.

I was told they did not have the number for anyone, and that I would be billed for the service, but would not be charged the monthly fee. I concluded my phone call and resided myself of the loss of money wasted. Later I checked the Internet to see if there was another's that had a similar problem. I found multiple people who advised they had been scammed by the same company.

I found that several had been billed for "The Privacy Chest" a service the offered as free... that is until after a month you are billed $38.83. (Small print at end of article) The check box is placed so it looks like an advertisement and has the check box already marked as "today's Special Bonus! " It talks about several items which show check marks that show the features. I did not check the box so I was to be billed for the "The Privacy Chest" which I did not even know I was getting. It is a "Privacy Chest", it is so private you do not even know you are getting it.

I saw where several others had contacted the company multiple times attempting to get their accounts closed and their billing stopped. I did not wish to face the same problems. Realizing I was scammed by "Web Detective Pro" (Pro Scammers) and was going to lose my initial sign up fee.

So after all my calls and e-mails to the company I was able to cancel my Web Detective Pro. Thinking I was scammed, and it was over I took a break and started reading some of the letters others had written. I find that these other people canceled their Web Detective Pro and was later billed for the "The Privacy Chest". It seems they have a different place to go to cancel the Privacy Chest. SO I had to call and cancel it and requested a E-Mail to show I canceled it also. I was told I could go to their web site to cancel the Privacy Chest but when I checked, I could not find where it was at on the site.

SO Web Detective Pro said they had the information I needed. NOT. Charged for a service they could not provide. Refuses to refund ones money. Signs you up for a service you don't want, and then bills you for that service when you don't cancel it.
Author: Contact with Author

Offender: Razoreye Media Group

Country: Canada   Province: Alberta   City: Calgary
Address: 8345 NW 66th Street, #9819 Maimi, Fl 33166

Category: Internet & Web

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